Is the Princess Theatre accessible?
Please note, there is no lift access at the Princess Theatre. Patrons with limited mobility are advised that the Stalls level is the most suitable access level. Wheelchair access to the foyer is via the centre doors on Spring St with a ramp, or via all doors with shallow step. The Stalls level is the ground level of the auditorium, immediately in front of the stage. The floor is on a gradual incline so that each row is higher than the row in front. There are no steps from the foyer into the Stalls area of the auditorium. Patrons with mobility impairments are advised to book seating in this area. Frames and crutches are stored either at the back of Stalls or in the Front of House Manager’s office and returned at interval and conclusion of performances. The Dress Circle is the middle level of the auditorium. Seating is tiered so that each row is raised one or more steps above the row in front. There is a wide marble staircase with 33 steps from the Stalls foyer to Door 3 in the Dress Circle, with a high and thick handrail. Door 3 enters at the rear of the auditorium, and there are 15 steps to the front row of the Dress Circle. There is no lift access to the Dress Circle. The Grand Circle is the top level of the auditorium. Seating is tiered so that each row is raised one or more steps above the row in front. There are 73 steps from the foyer to Door 4 of the Grand Circle. Door 4 enters at the rear of the auditorium. There are 37 steps to the front row of the Grand Circle, and 3 steps up to Row P. This level is not suitable for patrons who have difficulty with stairs or suffer vertigo. There is no lift access to the Grand Circle.
Are there any planned performances for patrons with special access needs?
We will be offering both Captioned and Audio Described performances. Performance dates will be confirmed shortly.
Is there a Hearing Assistance System?
Assisted listening devices are available for use in all seats of the auditorium. Either headsets or neck loops (for those with a T-switch) can be obtained from the cloakroom. Patrons should proceed to the cloakroom or see a member of the Front of House team on arrival at the venue.
Are there facilities for the Visually Impaired?
Guide dogs are permitted into the Princess Theatre. The Box Office staff can make the best arrangements for you. Please contact the Box Office on (03) 9299 9800. We will also be offering both Captioned and Audio Described performances. Performance dates will be confirmed shortly.
Who can I talk to about facilities for patrons with special needs?
Enquiries and bookings for patrons with special needs, requiring special assistance or holders of a Companion Card, should contact the Box Office on (03) 9299 9800 or the Ticketmaster Marriner Group Priority Line on 1300 11 10 11. For all wheelchair/accessible seating enquiries please contact the Box Office on (03) 9299 9800 or the Ticketmaster Marriner Group Priority Line on 1300 11 10 11.
Are companion cards accepted?
Companion cards are accepted for all performances at the Princess Theatre and can be booked directly with the Box Office on (03) 9299 9800, or over the phone with Ticketmaster on 1300 11 10 11. Companion card tickets can only be collected from the Box Office from an hour prior to the performance. The companion card must be presented before tickets can be handed to the patron.