COVID-19 Latest  Update:

Performances Suspended Through 12 April, 2020

 

The producers of Harry Potter and the Cursed Child, Melbourne and the Princess Theatre are committed to the safety and peace of mind of all audience members, cast, company and theatre staff.

 

In line with the latest advice from the Australian Federal and Victorian Governments on the prevention of the spread of COVID-19, production of Harry Potter and the Cursed Child at Melbourne’s Princess Theatre will be temporarily suspended this week through Sunday 12 April, 2020, when the suspension will be reviewed, based on the most up-to-date government advice.

 

We understand cancellations are disappointing, but we want to keep the health and safety of audiences and staff members a priority.

 

Those who purchased tickets for performances from Wednesday 18 March until Sunday 12 April 2020 will be contacted by their point of purchase and refunded. Enquiries will be processed in order of the event date. As many customers will be affected, we ask for your patience.

 

New Performances Released

 

As cancelled performances unfortunately coincide with Victorian School holidays, we have now released an additional 3 weeks of performances across the September/October school holiday period, through Sunday 4 October 2020.

We are working closely with government and health organisations in Australia to ensure we are following the very latest advice. For up to date information on our performance schedule, ticket exchange policy and more, please visit our website and social media pages.

 

Please remember that this suspension is temporary and we encourage you to rebook to not miss out on this magical experience.

 

Thanks for your understanding in this rapidly developing situation. We look forward to welcoming audiences back to Harry Potter and the Cursed Child soon, where the magic continues on stage.

 

 

Ticket Cancellations & Refunds

 

 

If you booked through Ticketmaster online, over the phone or at a Ticketmaster outlet with a credit card, we will send the refund back to the original credit card you used to purchase the tickets. Please note that once we have processed the refund, it can take some time for your bank to process. The time may vary, depending on your bank. Due to the large number of refunds, it may take us some time to process. We appreciate your understanding during this time.

Please note, only the original credit card holder will receive a refund via the methods outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original
credit card holder for your refund.

If you stopped into one of our Ticketmaster outlets to buy your tickets using cash or EFTPOS, you’ll need to swing by one more time with the tickets when advised with the EFTPOS card used if applicable, to make the booking.
The outlet staff will help you with your refund.

For more information, including how to rebook please contact Ticketmaster on 1300 799 753,
or submit a request via the Ticketmaster help desk https://help.ticketmaster.com.au/hc/en-au/requests/new

Friday Forty winners for performances this week will be contacted by TodayTix regarding refunds and exchanges.

 

 

The producers of Harry Potter and the Cursed Child and our Theatres have a commitment to the safety and peace of mind of all its audiences, cast and company, and theatre staff.  In line with the latest advice from governments on the prevention of the spread of Covid-19, the producers have had-to make changes to performance schedules across our different territories, and this regrettably involves the temporary cancellation of some shows whilst measures are in place.   

Local and national health authority advice varies from production to production in different cities and is evolving on a daily basis, but please be assured that the producers are working closely with government and health organisations around the world to ensure we are following the very latest advice.  

We are listening to the concerns of ticket holders. The very latest information on the performance schedule and ticket exchange policy for the productions is on our website, and will be regularly updated on the websites and social media channels for each production.  

Thanks for your patience while we determine the best course of action in a rapidly developing situation, where the health and safety of audiences and staff must come first. 

We look forward to welcoming you back soon, where the magic continues on stage!

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