Show Information

  • When does the production open?

    Harry Potter and the Cursed Child is now playing exclusively in Melbourne at the Princess Theatre.
  • Where is the production being performed?

    Harry Potter and the Cursed Child is playing exclusively in Melbourne, at the Princess Theatre, 163 Spring Street.
  • What is the age suitability?

    The show is not recommended for children under 10 years of age. All persons entering the theatre, regardless of age, must have a ticket. Children under 4 are not permitted in the theatre due to the length of the production and impact of some scenes. Please note that children under the age of 15 require the accompaniment of an adult to be admitted to the theatre, to ensure suitable care is provided throughout the entire production.
  • What is the running time for the play?

    Part One, 2 hours and 40 minutes (incl 20 min interval) Part Two, 2 hours and 35 minutes (incl 20 min interval)
  • Will the cast always be the same?

    Due to annual leave requirements, some cast members may differ between parts if you have not booked consecutive performances of Part One and Part Two within the same week. Please also note that the appearance of any particular cast member cannot be guaranteed in the unforeseen event of illness or other circumstances beyond our control.
  • Are there animals in the production?

    During the performance you will see some birds in cages but please note these birds are not real – just very realistic pieces from our brilliant props department! There are no real birds featured in the production.

Purchasing Tickets

  • How do I book tickets?

    Tickets for Harry Potter and the Cursed Child are now on sale for performances until May 17, 2020. Tickets are available from two authorised locations - harrypotterthepay.com/au and ticketmaster.com.au.  Ticketmaster is the official Australian ticketing partner of Harry Potter and the Cursed Child.
  • Can I buy tickets from somewhere other than official ticketing partners?

    To eliminate the risk of fraud, you are advised to purchase tickets from harrypottertheplay.com/au or ticketmaster.com.au, as purchasing a ticket from an unauthorised seller can result in the ticket holder being denied entry. Many unofficial sellers will list tickets for sale, even though they do not actually have those tickets. This called "speculative ticketing". They are speculating that they will be able to get tickets and then resell them to fans. Those speculative listings are not real tickets in hand (they do not actually have tickets to sell). Beware of these sellers. Harry Potter and the Cursed Child is subject to a major event declaration under the Major Events Act 2009. It is an offence for a Harry Potter and the Cursed Child ticket to be sold, or offered or advertised for resale, at a price exceeding its face value purchase price by more than 10%, unless the seller is authorised in writing by the ticketed event organiser. Breaches can result in heavy fines of up to $96,714 for an individual and $483,570 for a company. For queries regarding the Major Events Act, contact fairgo.forfans@ecodev.vic.gov.au
  • What are the ticket prices?

    Tickets are priced at $65, $95, $125, $155 and $175 *. More than 200 tickets are available at $65 or less for every part. Every week, 40 tickets for every performance the following week will be released via TodayTix for some of the very best seats in the theatre at $40 per part, per ticket ($80 total). These tickets are known as ‘The Friday Forty’. Learn more about The Friday Forty here. * A Ticketmaster Transaction fee of $9.75 per booking will apply to all online bookings. The following ticket types are available:
    • Premium – Full viewing of all aspects of the production.
    • A-reserve – Full view of all key elements of the production. Some rear Stalls and Dress seats will have some minor upward viewing limitations.
    • B-reserve – Full view of central stage, seating on sides may find some aspects such as entries or exits to the stage slightly obscured.
    • C-reserve – Full view of central stage, seating on sides and rear, some aspects such as entries or exits to the stage will be obscured.
    • General reserve – Located on the top level of the theatre in the Grand Circle, seating is accessed via stairs only and is not recommended for patrons with mobility issues.
    • Restricted view – a pole or staging will partially obscure your view from the auditorium to the stage for the entire production.
  • What payment methods are accepted?

    Online booking require a credit card. The following credit card types are accepted: Visa, Mastercard, Diners and American Express. Tickets are available in person from the Princess Theatre Box Office at 163 Spring Street, Melbourne VIC 3000 where you can pay with the above same methods as online, as well as cash, EFTPOS or Ticketmaster Gift Card. The box office is open Monday to Friday 9am – 5pm.
  • Are there discounts available for groups and schools?

    Groups of 10 or more can book via the Ticketmaster Group Bookings Department on 1300 889 278 or groups@ticketmaster.com.au . Extended booking periods and special rates on selected performances are available as well as School Group allocations and Teacher ticket allotments. For further information enquire today.
  • Can I make a group booking?

    Groups of 10 or more can book via the Ticketmaster Group Bookings Department on 1300 889 278 or groups@ticketmaster.com.au . Extended booking periods and special rates on selected performances are available as well as School Group allocations and Teacher ticket allotments. For further information enquire today.    
  • How many tickets can I book in one transaction?

    You can purchase up to six tickets for Part One and six tickets for Part Two per transaction – either to see both parts together or separately.
  • Can I exchange my tickets or obtain a refund?

    There are no exchanges or refunds if you change your mind or can no longer attend for personal reasons. However there are circumstances under the Australian Consumer Law where you may be entitled to an exchange or refund, such as where a performance is cancelled.  Please refer to the Ticketmaster Terms & Conditions of Sale at ticketmaster.com.au for further information
  • What happens if there are no tickets available for my preferred performance?

    Do keep checking the website as any late-release tickets that may become available at short notice and will be served on a first-come-first-served basis. Every week, 40 tickets for every performance the following week will be released via TodayTix for some of the very best seats in the theatre at $40 per part, per ticket ($80 total). These tickets are known as ‘The Friday Forty’. Learn more about The Friday Forty here. We recommend that you also sign up to the Mailing List to find out about future ticket releases.
  • When will I receive my tickets?

    All tickets will be delivered via My Account on the Ticketmaster website and will be available to you from 72 hours prior to your performance. In the event that mobile tickets are not available for any reason, tickets will be available from the Box Office for collection with Photo ID and booking confirmation on the day of your selected performance only.
  • What is the Friday Forty?

    Every week, 40 tickets for every performance the following week will be released via TodayTix for some of the very best seats in the theatre at $40 per part, per ticket ($80 total). These tickets are known as ‘The Friday Forty’. Learn more about The Friday Forty here.

Seeing Both Parts

  • Why is it in two parts?

    This new play presents the eighth story in the Harry Potter series. Because of the epic nature of the story it could not fit into the performance time of a traditional single play and consequently will be told in two Parts.
  • Do I have to see both parts?

    Part One will only be half the story, so the experience would be incomplete without seeing how the story ends. Likewise, if you only see Part Two you may find it hard to follow the story. We do recommend that you try to see both parts consecutively, but if seeing both Parts over consecutive performances does not work for you, you can choose to see Part One on a Wednesday matinee at 2pm or Thursday evening at 7.30pm and book Part Two on an alternative Wednesday evening at 7.30pm or Friday evening at 7.30pm at a later date.
  • Can I see Part Two without having seen Part One?

    We recommend that you see Part One first, as it would be difficult to understand Part Two without seeing Part One. It would be like beginning one of the books in the middle!
  • Can I buy tickets for each part separately?

    If seeing both Parts over consecutive performances does not work for you, you can choose to see Part One on a Wednesday matinee at 2pm or Thursday evening at 7.30pm and book Part Two on an alternative Wednesday evening at 7.30pm or Friday evening at 7.30pm at a later date.
  • Why can't I see Part One on a Saturday or Sunday matinee and Part Two on another night?

    We want to make sure that audiences have the best possible chance of seeing the play in one day. If we sold the Saturday and Sunday performances separately then there would be no way of guaranteeing that audiences who see a matinee of Part One could also see Part Two on the same day.

Accessibility

  • Is the Princess Theatre accessible?

    Please note, there is no lift access at the Princess Theatre. Patrons with limited mobility are advised that the Stalls level is the most suitable access level. Wheelchair access to the foyer is via the centre doors on Spring St with a ramp, or via all doors with shallow step. The Stalls level is the ground level of the auditorium, immediately in front of the stage. The floor is on a gradual incline so that each row is higher than the row in front. There are no steps from the foyer into the Stalls area of the auditorium. Patrons with mobility impairments are advised to book seating in this area. Frames and crutches are stored either at the back of Stalls or in the Front of House Manager’s office and returned at interval and conclusion of performances.  The Dress Circle is the middle level of the auditorium. Seating is tiered so that each row is raised one or more steps above the row in front. There is a wide marble staircase with 33 steps from the Stalls foyer to Door 3 in the Dress Circle, with a high and thick handrail. Door 3 enters at the rear of the auditorium, and there are 15 steps to the front row of the Dress Circle. There is no lift access to the Dress Circle. The Grand Circle is the top level of the auditorium. Seating is tiered so that each row is raised one or more steps above the row in front. There are 73 steps from the foyer to Door 4 of the Grand Circle. Door 4 enters at the rear of the auditorium.  There are 37 steps to the front row of the Grand Circle, and 3 steps up to Row P. This level is not suitable for patrons who have difficulty with stairs or suffer vertigo. There is no lift access to the Grand Circle.
  • Are there any planned performances for patrons with special access needs?

    Captioned Performance - Sun 10 Nov 2019 @ 2:00 pm & Sun 10 Nov 2019 @ 7:30 pm This performance will have both open and closed captioning services available. Open captions will be displayed on a screen located in the Dress Circle, the below link will access an allocation with a sightline of this screen. Closed captions will also be accessible via individual mobile devices on the Go Theatrical app, more information can be found at theatrecaptioning.com.au For assistance with booking please contact the Princess Theatre Box Office on (03) 9299 9800 or Ticketing@marrinergroup.com.au Book online here Auslan Performance - Sat 7 Dec 2019 @ 2:00 pm & Sat 7 Dec 2019 @ 7:30 pm This performance will have an Auslan interpreter located in the Dress Circle. The link below will access an allocation with a view of the interpreter. More information can be found at auslanstageleft.com.au For assistance with booking please contact the Princess Theatre Box Office on (03) 9299 9800 or Ticketing@marrinergroup.com.au Book online here
  • Is there a Hearing Assistance System?

    Assisted listening devices are available for use in all seats of the auditorium. Either headsets or neck loops (for those with a T-switch) can be obtained from the cloakroom. Patrons should proceed to the cloakroom or see a member of the Front of House team on arrival at the venue.
  • Are there facilities for the Visually Impaired?

    Guide dogs are permitted into the Princess Theatre. The Box Office staff can make the best arrangements for you. Please contact the Box Office on (03) 9299 9800. Other special access performance dates are also to be announced.
  • Who can I talk to about facilities for patrons with special needs?

    Enquiries and bookings for patrons with special needs, requiring special assistance or holders of a Companion Card, should contact the Box Office on (03) 9299 9800. For all wheelchair/accessible seating enquiries please contact the Box Office on (03) 9299 9800 or the Ticketmaster Marriner Group Priority Line on 1300 11 10 11.
  • Are companion cards accepted?

    Companion cards are accepted for all performances at the Princess Theatre and can be booked directly with the Box Office on (03) 9299 9800. Companion card tickets can only be collected from the Box Office from an hour prior to the performance. The companion card must be presented before tickets can be handed to the patron.

Other Questions

  • Where else in the world is the play being performed?

    Harry Potter and the Cursed Child is currently playing on London’s West End and on Broadway. Harry Potter and the Cursed Child will also play in San Francisco, Hamburg, and Toronto.
  • I would like to produce/perform in my own production or reading of the play, who should I speak to?

    HARRY POTTER AND THE CURSED CHILD may not be performed in whole or in part and no use may be made of it whatsoever except under express licence from the rights holders of the work, J.K. Rowling and Harry Potter Theatrical Productions Limited. Please email enquiries@hptheatricalproductions.com with any enquiries.
  • My questions aren't being answered - who do I contact?

    For all ticketing related questions, contact Ticketmaster via their website at help.ticketmaster.com.au Alternatively, direct enquiries to our official twitter handle @HPPlayAUS.

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