To discuss your access needs please email:

or call 0330 333 4410.


Access Performances

We currently offer Captioned, Audio Described and Autism Friendly performances. Please see below for the current performance schedule and availability. Please note all performances are Parts One and Two on the same day (matinee and evening).

Captioned Performances

19 September 2020 – On Sale Now

23 January 2021 – On Sale Now

Audio Described Performances

12 September 2020 – On Sale Now

16 January 2021 – On Sale Now

British Sign Language Performance

Autism Friendly Performance


We work with Stagetext to provide captions for our Captioned Performances. Stagetext is a registered charity which provides captioning and live subtitling services to theatres and other arts venues to make their activities accessible to people who are deaf, deafened or hard of hearing.

Audio Description

We work closely with the VocalEyes team to bring the best Audio Description experience to our blind and partially sighted audience members. Patrons are provided with advanced introductory notes in audio and then invited to join a ‘Touch Tour’ of the set prior to the performance to familiarise themselves with key visual aspects from the production ahead of the live performance. Audio-description is delivered by VocalEyes describers through our Williams Sound system.

Autism Friendly

This adapted performance doesn’t take away any of the magic of the original performance, but small adaptations, particularly to the theatre experience – from security to merchandise and seating, and quiet areas – mean this performance will be perfect for autistic people who may be unable to cope with regular showings. Click here to purchase tickets.

At all performances a selection of seats are available for autistic patrons or special needs that might require them to leave the auditorium at any point during the performances. There is also a quieter area where patrons can watch the performance via a screen in a more relaxed environment if required.

For all access bookings, please call 0330 333 4410 (please note, there are no general ticket sales on this number) or email, which are also contact details for patrons with physical access needs.

Further Access Information

Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show. Stalls Q3, Q28 and V27 can be removed to provide wheelchair user spaces, the adjacent space is held for companions.

There is a fully adapted unisex toilet at the rear of the Stalls.

There are Ladies and Gentlemen’s toilets on all levels.

The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the main foyer and auditorium.

The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis. The box office is fitted with an induction loop to assist hearing aid users when booking

For information about disabled parking in Westminster please visit or visit the Q-Park website

Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row. Alternatively we provide a dog sitting service; advance booking is recommended.

There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Upper Circle and 77 stairs to the Balcony. There is one 3cm step and a slight incline to the Stalls.