Your Questions Answered

  • How do I book tickets?

    Tickets for Harry Potter and the Cursed Child are currently on sale for performances through to 21 October 2018. Please keep checking the website as returned tickets and other late-release tickets will become available daily via our official ticketing partners (in addition to ‘The Friday Forty’).

    There are two official UK ticketing partners for Harry Potter and the Cursed Child: Nimax and ATG. Both ticketing partners will charge the same amount for tickets and there are no additional service charges.

    For news on future ticket releases, please sign up to our newsletter.

  • What is the running time for the play?

    Part One, 2 hours and 40 minutes (incl 20 min interval)

    Part Two, 2 hours and 35 minutes (incl 20 min interval)

  • What happens if there are no tickets available for my preferred performance?

    Do keep checking the website as any returned tickets will be added for re-sale. Returned and other late-release tickets may become available at short notice and will be served on a first-come-first-served basis.

    You can also try the Friday Forty. Every Friday at 1pm we release 40 tickets for every performance the following week, for some of the very best seats in the theatre, at an amazingly low price. These tickets are known as ‘The Friday Forty’.

    Tickets are located in great seats through the theatre and are priced at £40 (£20 per part), and will secure a seat for both Part One and Part Two in consecutive performances. You will be able to purchase a maximum of two tickets for both Part One and Part Two in one transaction. To ensure that as many people as possible have the chance to access these great value tickets, they are only available to buy online. It is not possible to purchase these tickets in person at the Palace Theatre or anywhere else.

    To purchase these tickets, you need to visit THIS webpage just as the countdown clock turns to zero. At 1pm every Friday, the countdown changes into a ‘book tickets’ button. Click the button and you will be taken through to an online virtual queue. Customers are then selected at random for the opportunity to buy tickets online.

    Tickets that have been put up for re-sale via our wishlist have now all been re-sold. However, if you are still looking to purchase tickets for the production, returned and other late-release tickets may become available at short notice. Please follow our Twitter and Facebook pages for updates on any late-release tickets, or sign up to the newsletter here for updates of when new sets of performances will go on sale.

    In the meantime, if you are flexible with which dates you would like to see the show, please visit the Palace Theatre box office for assistance.

  • What happens if I need to return or cancel my tickets?

    If you would like to return a ticket, please speak to the ticketing partner that issued your ticket. The ticketing partner you booked via will be on your confirmation email:

    – If you booked with Nimax, please email cursedchildreturns@nimaxtheatres.com

    – If you booked with ATG, please call +44 (0) 208 544 7469  (UK and International; usual rates apply).

    There will be a service charge of £2.50 per refunded ticket. If you are returning a ticket for Part One and Part Two together, only one service charge of £2.50 will be processed on your refund.

    All tickets purchased over 28 days prior to a performance can be return for a refund any time up to 48 hours prior to the performance time. (For example: 1pm on a Monday for Wednesday performances, 1pm on Tuesday for Thursday/Friday performances, 1pm on Thursday for Saturday performances, 1pm on Friday for Sunday performances.)

    Please note that if you have bought tickets to Part One and Part Two as a pair, both must be returned at the same time and no less than 48 hours prior to the start of Part One.

    Refunds may not be guaranteed for tickets purchased within 28 days of a performance. However, please do contact your ticketing partner if circumstances mean you are unable to attend and they will endeavour to assist you. All returns are at the discretion of the box office.

    Please note that ticket and hotel packages are non-refundable.

  • Can I buy my tickets from somewhere other than the official ticketing partners?

    Please note that we reserve the right to refuse admission to customers with tickets purchased on re-sale websites. Tickets purchased through either of our official ticketing platforms must not be sold or advertised for sale on the internet, in newspapers or elsewhere. Any ticket advertised for sale in this way will be automatically void.

    Please note, the credit or debit card that you used to purchase your ticket, or confirmation email will be required as proof of purchase when you get to the theatre.

  • How many tickets can I book in one transaction?

    You may purchase tickets for up to six guests per transaction – either to see both Part One and Part Two together or to see Part One or Part Two separately.

  • How much do tickets cost?

    Tickets are on sale until 21 October 2018 and are currently priced at £15, £20, £42.50, £57.50, £67.50, or £72.50 if bought separately; £30, £40, £85, £115, £135, or £145 for a seat for both Part One and Part Two of the play.

    A limited number of premium tickets are also available from £99.50 per part, which will be released weekly on this site for short term purchase.

  • Is there a booking fee?

    Currently, there is no booking fee for this production via either of our official ticketing partners. You will pay the same price for each ticket when booking through Nimax Theatres and ATG.

  • What payment methods are accepted?

    Both of our official ticketing partners accept the following methods of payment:

    Visa, Visa Debit, Visa Electron, Mastercard, Maestro, American Express

    Nimax Theatres also accept Delta, Switch, JCB

  • My tickets have been purchased for someone else. Can I claim the tickets without providing a credit or debit card?

    If you are purchasing tickets as a gift, you can do so without the credit or debit card but guests will need to present the original confirmation email to the Box Office when collecting their tickets.

    Click here to download our Gift Certificate

  • I can't find my original confirmation email. What should I do?

    If you booked with Nimax, you can access your confirmation by following the steps below.

    Log into your Nimax account using your email address and password which is registered with Nimax Theatres.

    Click on the ‘MY BOOKINGS’ button, followed by the booking reference number.

    The details of your booking will be displayed. You may print this page for your records.

     

    If you booked with ATG, please contact ATG@harrypottertheplay.com.

  • Why is it in two Parts?

    This new play presents the eighth story in the Harry Potter series. Because of the epic nature of the story it could not fit into the performance time of a traditional single play and consequently will be told in two Parts.

  • Do I have to see both Parts?

    Part One will only be half the story, so the experience would be incomplete without seeing how the story ends. Likewise, if you only see Part Two you may find it hard to follow the story. We do recommend that you try to see both parts consecutively, but if seeing both Parts over consecutive performances does not work for you, you can choose to see Part One on a Wednesday matinee at 2pm or Thursday evening at 7.30pm and book Part Two on an alternative Wednesday evening at 7.30pm or Friday evening at 7.30pm at a later date.

  • Can I see Part Two without having seen Part One?

    We recommend that you see Part One first, as it would be difficult to understand Part Two without seeing Part One. It would be like beginning one of the books in the middle!

  • Can I buy tickets for each part separately?

    If seeing both Parts over consecutive performances does not work for you, you can choose to see Part One on a Wednesday matinee at 2pm or Thursday evening at 7.30pm and book Part Two on an alternative Wednesday evening at 7.30pm or Friday evening at 7.30pm at a later date.

  • Why can't I see Part One on a Saturday or Sunday matinee and Part Two on another night?

    We want to make sure that audiences have the best possible chance of seeing the play in one day. If we sold the Saturday and Sunday performances separately then there would be no way of guaranteeing that audiences who see a matinee of Part One could also see Part Two on the same day.

  • Will the cast always be the same?

    Due to annual leave requirements in the UK, some cast members may differ between parts if you have not booked consecutive performances of Part One and Part Two within the same week.

    Please also note that the appearance of any particular cast member cannot be guaranteed in the unforeseen event of illness or other circumstances beyond our control.

  • What happens if a performance is cancelled?

    If, for reasons beyond our control, a performance is cancelled, ticket holders will be offered alternative performances (subject always to availability) up to the seat value on the ticket or a refund of the price paid for the seat element. We will not be liable for any additional expenses incurred by customers in the event of a cancelled performance.

  • Where will my seat be?

    Click here to see a seating plan of the theatre (not to scale).

    Please note this is a specific Harry Potter seating plan and may vary to other seating plans available on the internet.

    WHAT IS THE DIFFERENCE BETWEEN THE PRICE BANDS?

    There are four levels in the Palace Theatre.

    The Stalls are on the ground level, at the same level as the Stage, and have tickets in Price Bands A, B, C and E.

    The Dress Circle is on the first level, one level above the stage, and is all Price Band A.

    The Grand Circle is on the second level, with tickets in Price Bands B, C and E.

    The Balcony is on the third level of the auditorium, with tickets in Price Bands D, E and F.

  • When will I receive my tickets?

    There is a choice to either collect your tickets from the box office on the day of the performance, or have your tickets mailed to you ahead of the performance. All tickets will be mailed 2 weeks prior to the performance and there is no fee for the postage.

    If you have selected for your tickets to be posted to you and have since moved address, please contact the ticketing partner with whom you booked your tickets.

    If you are purchasing your tickets from overseas, all tickets will be held at the box office to collect on the day of the performance.

  • I haven't received my tickets. Who can I call?

    If you have chosen to have your tickets mailed to you ahead of your performance and have not received them 1 week prior, please contact the ticketing partner from whom you purchased your tickets.

    –          If you booked with Nimax, please call +44 (0) 343 208 0500 (This number is also suitable for international customers, calls will be charged at your standard local rate.)

    –          If you booked with ATG, please call +44 (0) 208 544 7469 (UK and International; usual rates apply).

  • If performances are sold out what can I do?

    If a performance is showing as sold out, please register your details here and we will email you to inform you of future ticket releases.

  • HOW DO I ENTER THE FRIDAY FORTY?

    Every Friday at 1pm we release 40 tickets for every performance the following week, for some of the very best seats in the theatre, at an amazingly low price. These tickets are known as ‘The Friday Forty’.

    Tickets are located in great seats through the theatre and are priced at £40 (£20 per part), and will secure a seat for both Part One and Part Two in consecutive performances. You will be able to purchase a maximum of two tickets for both Part One and Part Two in one transaction. To ensure that as many people as possible have the chance to access these great value tickets, they are only available to buy online. It is not possible to purchase these tickets in person at the Palace Theatre or anywhere else.

    To purchase these tickets, you need to visit our Ticket Information page just as the countdown clock turns to zero. At 1pm every Friday, the countdown changes into a ‘book tickets’ button. Click the button and you will be taken through to an online virtual queue. Customers are then selected at random for the opportunity to buy tickets online.

    Returned and other late-release tickets may also become available at short notice. These are not guaranteed, but any tickets that do become available will be sold on a first-come-first-served basis, online or in person at the Palace Theatre box office at full price.

     

  • What is a Booking Period?

    A booking period is a set number of performances on sale at any one time. Currently, the first nine booking periods are on sale. This is for performances up to and including 21 October 2018.

  • What are the performance times?

    Regular Performance Schedule

    WED THU FRI SAT SUN
    Part One, 2pm Part One, 2pm Part One, 1pm
    Part Two, 7 30pm Part One, 7.30pm & Part Two, 7.30pm Part Two, 7 30pm Part Two, 6 30pm
  • What is the Christmas performance schedule for 2017?

    The performance schedule for Christmas varies slightly from the regular performance schedule. Please see below for details.

    Christmas 2017

    Monday 18th Dec – No Show

    Tuesday 19th Dec – 2pm & 7.30pm

    Wednesday 20th Dec – 7.30pm

    Thursday 21st Dec – 7.30pm

    Friday 22nd Dec – 2pm & 7.30pm

    Saturday 23rd Dec – 2pm & 7.30pm

    Sunday 24th Dec – No Show

    Monday 25th Dec – No Show

    Tuesday 26th Dec – No Show

    Wednesday 27th Dec – 2pm & 7.30pm

    Thursday 28th Dec – 7.30pm

    Friday 29th Dec – 7.30pm

    Saturday 30th Dec – 2pm & 7.30pm

    Sunday 31st Dec – 1pm & 6.30pm

    Please note all performances at Christmas will be sold as Part One and Part Two together.

  • What is the Christmas performance schedule for 2018?

    The performance schedule for Christmas varies slightly from the regular performance schedule. Please see below for details.

    Christmas 2018

    Monday 17th Dec – No Show

    Tuesday 18th Dec – No show

    Wednesday 19th Dec – 2pm & 7.30pm

    Thursday 20th Dec – 7.30pm

    Friday 21st Dec – 7.30pm

    Saturday 22nd Dec – 2pm & 7.30pm

    Sunday 23rd Dec – 1pm & 6.30pm

    Monday 24th Dec – No Show

    Tuesday 25th Dec – No Show

    Wednesday 26th Dec – 7.30pm

    Thursday 27th Dec – 2pm & 7.30pm

    Friday 28th Dec – 7.30pm

    Saturday 29th Dec – 2pm & 7.30pm

    Sunday 30th Dec – 1pm & 6.30pm

    Please note all performances at Christmas will be sold as Part One and Part Two together.

  • What is the age suitability?

    The show is suitable for ages 10 and up. All persons entering the theatre, regardless of age, must have a ticket. Babes-in-arms are not admitted to the auditorium.

    Please note that patrons under the age of 15 should be accompanied by an adult.

  • Are there discounts available for groups and schools?

    Discounts for groups and schools are not currently available.

  • Are there animals in the production?

    During the performance you will see some birds in cages but please note these birds are not real – just very realistic pieces from our brilliant props department! There are no real birds featured in the production.

  • PLANNING YOUR VISIT

    IMPORTANT SECURITY INFORMATION

    Security checks will be taking place at the Palace Theatre. Please aim to arrive one hour before the start time of each performance in order to ensure that you are seated in good time; there are bars and an official merchandise kiosk to enjoy before the show, and latecomers will not be admitted.

    No suitcases or large bags (above 41 x 31 x 16cm) will be allowed into the theatre building and there will be no storage space immediately outside. Please make arrangements to leave suitcases and large bags elsewhere. Suitcases and large bags can be stored at various locations across London. For a suggestion on some of the nearest public storage locations, please click here.

    Please note that food or drink purchased outside of the theatre will not be permitted inside the building.

    All admissible bags will be searched upon each entry to the theatre. Any dangerous items, professional photography, video or audio recording equipment will not be allowed into the building. Personal cameras will be allowed in the building provided they are kept inside bags inside the auditorium. This is a condition of entry. Personal cameras will be allowed in the building provided they are kept inside bags inside the auditorium. Please note that you will be checked prior to admittance for both Parts One and Two, and if you leave the theatre during the interval you will be checked again prior to re-admittance.

    COLLECTING YOUR TICKETS

    If you are collecting tickets from the Box Office, the card holder must be present with the payment card used for the booking.

    If you have been presented tickets as a gift, you can collect them without the credit or debit card but will need to present the original confirmation email to the Box Office.

    If you have requested your tickets to be posted to you, these will be with you approximately 2 weeks prior to the date of the performance. You will also receive a leaflet detailing information relating to your visit.

    Please note that we reserve the right to refuse admission to customers with tickets purchased on re-sale websites.

    PERFORMANCE INFORMATION

    Please be aware that the show will begin promptly at the performance start time shown on your ticket. It is advisable to be in your seat 15 minutes before, as the play will start promptly. Latecomers will not be admitted.

    The use of photography and recording equipment of any kind is prohibited. Unauthorised recordings will be confiscated and deleted.

    WHAT TO DO BETWEEN PARTS

    Please note that if you are seeing both Parts on the same day, you will not be able to remain in the Palace Theatre between the two Parts, and you must take all of your belongings with you. The break between both Parts is expected to be approximately two hours.

    In order to help you plan your visit, please click here for a variety of restaurants within a 10 minute walk from the theatre. Please note that Harry Potter and the Cursed Child is not affiliated with any of these establishments, and this list should not be taken as an official endorsement, more as a helpful guide.

    For information about local areas of interest within a 10 minute walk of the Palace Theatre, please click here.

     

  • Are there packages available?

    Hotel Packages:

    We have a limited number of hotel packages available via our two official hotel and ticket package partners, Capital Breaks and Show and Stay. You can find more information here.

    VIP hospitality packages:

    VIP hospitality is provided by Mark Butler Associates.

  • Are there any planned performances for patrons with special access needs?

    Please see below the planned performances for patrons with special access needs for Harry Potter and the Cursed Child.

    Captioned Performances (Part One and Part Two)

    20 Jan 2018 – Sold Out

    28 Mar 2018 – On Sale Now

    21 July 2018 – On Sale Now

    13 October 2018 – On Sale Now

    Audio Described Performances (Part One and Part Two)

    13 Jan 2018 – On Sale Now 

    04 Apr 2018 – On Sale Now

    14 July 2018 – On Sale Now

    6 October 2018 – On Sale Now

    A selection of seats are available for patrons with autism or special needs that might require them to leave the auditorium at any point during the performances. There is also a quieter area where patrons can watch the performance via a screen in a more relaxed environment if required. Please call the access line on 0330 333 4410 for further advice.

    For all access bookings, please call 0330 333 4410 (please note, there are no general ticket sales on this number) or email  CursedChildAccess@nimaxtheatres.com, which are also contact details for patrons with physical access needs.

  • I have physical access needs, who do I talk to about where I sit?

    To discuss your Access needs please email CursedChildAccess@nimaxtheatres.com or call 0330 333 4410.

    Please note that access seats have been set aside for each performance. We will do our best to make sure we get you a seat for the performance of your choice or as close as possible.

    Wheelchair user access is located in the Stalls. Access is through a side exit door on Shaftesbury Avenue. Please make yourself known to the staff at the front doors or Box Office for access from 45 minutes before the show.

    There is one 3cm step and a slight incline to the Stalls.

    Stalls Q3, Q28 and V27 can be removed to provide wheelchair user spaces, the adjacent seat is held for companions.

    All stalls aisle seats are suitable for those wishing to transfer from their wheelchairs.

    There is a fully adapted unisex toilet at the rear of the Stalls.

    There are Ladies and Gentlemen’s toilets on all levels.

    The theatre bars are located on all levels. There is no level access to the bars for wheelchair users; a member of theatre staff will offer assistance purchasing beverages on behalf of customers.  Programmes and Ice Creams are available in the main foyer and auditorium.

    The theatre is fitted with a Williams Sound hearing assistance system.  Headsets are available on a first come first served basis. The box office is fitted with an induction loop to assist hearing aid users.

    For information about disabled parking in Westminster please visitwww.bluebadgelondon.org.uk or visit the Q-Park website www.q-park.co.uk/theatreland

    Guide dogs and hearing dogs are welcome.  For comfort we recommend purchasing a seat on the end of a row.  Alternatively we provide a dog sitting service; advance booking is recommended.

    There are 2 stairs from the street up to the foyer. To access the auditorium there are 20 stairs to the Stalls, although for patrons with limited mobility there is an alternative access door to the Stalls from the foyer with 3 steps down. There are 30 stairs to the Dress Circle, 56 stairs to the Upper Circle and 77 stairs to the Balcony.

    A selection of seats are available for patrons with autism or special needs that might require them to leave the auditorium at any point during the performances. There is also a quieter area where patrons can watch the performance via a screen in a more relaxed environment if required. Please call the access line on 0330 333 4410 for further advice.

  • When will the play be performed somewhere other than London?

    Harry Potter and the Cursed Child will open on Broadway in Spring of 2018, at the newly renovated Lyric Theatre. For more information, please click here.

    The play will also open at the Princess Theatre in Melbourne, Australia, in early 2019. For more information, please click here.

  • I would like to produce/perform in my own production or reading of the play, who should I speak to?

    HARRY POTTER AND THE CURSED CHILD may not be performed in whole or in part and no use may be made of it whatsoever except under express licence from the rights holders of the work, J.K. Rowling and Harry Potter Theatrical Productions Limited. Please email enquiries@hptheatricalproductions.com with any enquiries.

  • My questions aren’t being answered – who do I contact?

    If you are experiencing any difficulties with booking tickets through Nimax, please email CursedChildEnquiries@nimaxtheatres.com

    If you are experiencing any difficulties with booking tickets through ATG, please email ATG@harrypottertheplay.com

    If your questions aren’t being answered, please call 0330 333 4411 or email CursedChildEnquiries@nimaxtheatres.com for general enquiries.

    Please be aware that there is currently a high volume of general enquiries to this telephone line and email address. While you will receive an individual response, we are prioritising ticketing enquiries at this time.

    Alternatively, direct enquiries to our official twitter handle @HPPlayLDN.

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